We truly are a family redefined. We are husband, wife, son, daughter, step children, biological and adopted children and most importantly, Children of God.

A friend pointed out that I needed to update my blog header. After our adoption from Ethiopia, I had updated it stating how the adoption of Sara Joy completed our family. Well... the journey continues. After much prayer, we have decided to follow what we feel is God's calling for us...we went to Ghana with the intention of adopting a four year old girl, Isabella Hope. Little did we know that she would be the catalyst to bringing home not only her, but her half brother and sister. We will now be adding not only Isabella Hope to our family, but also Mary Grace (9) and Gilbert (6) who we will transition to the name Nathaniel Timothy. The shock is wearing off and the JOY and EXCITEMENT are overwhelming. Now truly, our family is complete. The great part of journeying with God, is that it's always an adventure. He knows where we are going, and for us it is all a marvelous surprise. Looking forward to sharing our family adventures as we walk daily through life and as we venture off to Ghana to bring home Mary, Nate and Isabella! It's always an adventure redefining our family!

Tuesday, November 10, 2009

Calling Immigration

Have you ever tried to call your local immigration office? I did this morning. It was a call that was not meant to be. First, I thoroughly read the document that was provided for our fingerprint appointments. I overlooked the part that said to rearrange appointments, you need to make a copy of the current form for your records, and mail the original back. No, I didn't really overlook it... I was just ignoring what I read. I figured that if instead, I made a phone call, we could arrange it all over the phone and it would save both me and the Immigration office the postage required to make the new arrangements via mail. (Couldn't they just e-mail me or something?).

There was a phone number on there for problems / questions regarding your form. Well, technically I did have a problem / question regarding my form. The problem was I would be out of the country at the time of the fingerprint appointment. The question was, would they change it for me. I am fully aware that the instructions for taking care of that were included... but technically I DID have a problem / question :) Also, it said that if you did not show up for your appointment then you will be considered as to have abandoned your application. There is no mail tomorrow due to a holiday, so what if my request to change my appointment didn't make it there on time and my fingerprint date came and went and they considered my application abandoned? For that reason, I will just CALL!!!

So, I called. Multiple times I called - because it kept hanging up on me. When the option I needed was not available - like all skilled automated phone system manipulators know - I hit "0". this would surely get me to a human being. Nope - that got me an invalid entry message and an additional reciting of the 9 long options that I did have to choose from, none of which matched what I needed. So, I tried multiple numbering sequences "press 2", "press 4", "press ANYTHING". Finally I got to something that asked me to enter my case number. After finding the case number, I entered it. Well, it seemed as though my first three letters were invalid. Please enter again. So I did. Invalid. Enter again... invalid. Three strikes and you are out. Obviously the phone system thought I didn't know what I was doing so it kindly said "good-bye". The system was right. I did not know what I was doing. I was doing whatever it took to get a human on the line. I don't think a human can be reached ever. Even though it says that they are there to assist me from 8 am to 6 pm... I'm not sure it is true. I dialed every number sequence imaginable and none of them led to a human.

So, I give up. As sad as it is, I am having to follow the instructions and mail the form back in, hoping it makes it there on time and my case isn't considered "abandoned".

Have I mentioned that I DO NOT want to go to Switzerland next week? This is reason number 126 why I do not want to go. It made me miss my fingerprint appointment.

If anyone from immigration is reading this blog - thank you for turning around our documentation so quickly. I understand SC is one of the best immigration offices to go through with regard to turn around time. I truly appreciate that. How about leaving me a comment though and letting me know the secret to getting a human on the question / problem line. I won't tell a soul, I promise!

In Christ,

1 comment:

Corinne said...

I totally understand about how frusterating it is not to be able to speak with a real person not just a robot voice when you need to! What ever happened to real service and communication? Anyway, hope you can get it changed without too much trouble.Now in terms of not wanting to go to Switzerland I am from Zurich so I always love to go home!!It is pretty chilly there this week so take a warm coat and enjoy something yummy at a Backerei !Safe travels!